Turner Corner Leadership Academy
SME Ops Leaders
Stop drowning in escalations and firefighting!
Free up time to focus on strategy & growth.
Turner Corner Leadership Academy
The Go To Training & Support Community for SME Team Leaders.
You run a successful SME Dept, but you're noticing more and more of your time being spent on avoidable escalations from your Team Leaders and firefighting.
Operating costs are creeping up, and it's getting harder to retain your good people.
To cut those costs and stabilise performance, your team leaders need the confidence and capability to own the day-to-day: handle escalations early, coach performance, and solve problems without everything landing back on your desk.
The Turner Corner Leadership Academy, led by Jacqui Turner (multi award-winning trainer), develops operationally strong team leaders; so you can run a leaner operation and focus on growth in 2026.
GRAB A FREE 30 DAY TRIAL WITHOUT COMMITMENT!
Case Studies
"Fewer Escalations, More Time Back."
Fewer Escalations. More Time Back.
One business owner was spending too much time being pulled into situations their senior team should have been handling.
After joining the Turner Corner Academy, their team grew in confidence and started taking more ownership of day-to-day issues.
The result?
Fewer situations landing back on the business owner’s desk, less hands-on firefighting, and more time to focus on moving the business forward.
Client words:
“It has been an extremely positive investment in my team’s progression, and has allowed me to take a step back, providing me with more time to concentrate on moving the business forward.”
" Less Upward Pressure."
This client needed team leaders who could make important people decisions with more confidence instead of hesitating or pushing issues upwards.
Through the Turner Corner Academy, their team took part in practical, relaxed leadership development that helped the learning stick in day-to-day management.
The feedback was clear:
Team leaders felt more confident making pivotal decisions affecting their direct reports.That means quicker decisions, stronger front-line leadership, and less pressure on senior managers to step in.
Client words:
“My team are feeling more confident making pivotal decisions which impact their direct reports. Well worth a look into.”
Trusted Supplier of Training To
Best Customer Service Training Provider
2025-26 / 2024-25/2024-23
Central England Prestige Awards
Welsh Contact Centre Trainer of the Year
2014
In recognition of the impact of my Leadership Training at Tesco CEC
Imagine a Different Future...
A future that can be achieved with the 'right' support.
Where learning sticks and is retained through ongoing mentoring support, resources and accountability.
90% of learning is often forgotten with typical leadership courses, but not with our academy!
A future that can be achieved
with the 'right' support
Where learning sticks and is retained through ongoing mentoring support, resources and accountability.
90% of learning is often forgotten with typical leadership courses, but not with our academy!
STRONGER DAY-TO-DAY OWNERSHIP
Your team leaders grow the confidence to handle performance and conduct conversations, coach (not just direct), and make clear decisions; so they can run the day-to-day without constant escalations.
The result: less rework, fewer escalations, lower attrition, and a more stable operation.
MEASURABLE ROI:LOWER COSTS, BETTER OUTPUT
You’re not paying for theory. You’re investing in practical skills your team leaders use immediately, and embed over time with weekly support.
The result: stronger productivity, better consistency, and reduced “hidden costs” caused by firefighting.
HIGHER PRODUCTIVITY AND CONSISTENT STANDARDS
When team leaders lead well, teams know what’s expected, feel supported, and perform at a higher level.
The result: better engagement, higher standards, and fewer performance issues left to drift.
OPERATIONAL STABILITY THAT SUPPORTS GROWTH
Operationally strong team leaders create stability. Stability reduces cost and improves results.
The result: improved employee retention, fewer issues landing at senior level, and a better customer experience; without you working longer hours.
The future starts with one shift: JOIN OUR TURNER CORNER LEADERSHIP ACADEMY
The future starts with one shift:
JOIN OUR TURNER CORNER LEADERSHIP ACADEMY
Client's Say
"I would recommend this to other managers/business owners."
“My senior team have been members of the Turner Corner Academy for the past few months and over that time they have found the assistance and training provided within the sessions both developmental and helpful in the daily management of their teams. It has been an extremely positive investment in my teams progression and has allowed me to take a step back on some aspects and allow them to take control of situations; thus providing me with more time to concentrate on moving the business forward. I would recommend the Academy to other managers / business owners for their current or aspiring team leaders.”
Jonathan Hampshire, National Breakdown
"My team leaders are feeling more confident since joining the Academy"
“Since my team have been participating in courses run by Jacqui via her Team Leader Academy they have fed back to me that they are feeling more confident making pivotal decisions which impact their direct reports. The style of delivery for the training sessions is informal relaxed and informative. Well worth a look into..”
Alan Donaghy, Clubhouse Golf
"I always find Jacqui's training very thorough and helpful"
“National Breakdown has used Jacqui for training a few times over the years I have worked here and I am currently a member of TC Leadership Academy. I always find the training very thorough and useful. As part of the academy Jacqui is very keen to listen to areas we feel we need support and provide training material to fit our needs. Often the training received is something we can take back to our team and discuss which is really helpful.”
Ruth Kite, National Breakdown
Your World After 3 -12 Months Academy Support For Your Team Leaders:
Within 3 months: Early signs of staff retention improvement, 5 - 10% reduction in escalations, 1-2% Team Productivity Gains and up to 2 hours per week time back for Ops Leaders.
Within 6 months: Up to 5% increased staff retention, 10-15% reduction in escalations, 2- 4% Team Productivity Gains and 2-3 hours per week time back for Ops Leaders.
Within 12 months: Up to 10% increased staff retention, 15 - 25% reduced escalations, 4-6% Team Productivity Gains and 3 - 4 hours per week time back for Ops Leaders.
Plus a more stable operation that makes the growth you want in 2026/27 far easier to achieve.
With 25% of your escalations managed by Team Leaders rather than the Ops Leader; that's approx 3K worth of leadership capacity freed up and around 16 days returned to the business annually. Time that can be reinvested into: Process improvements, Customer Outcomes & Growth Projects.
This Is Perfect For
Aspiring team leaders & Managers
newly appointed team leaders & Managers
team leaders & Managers who want to develop & grow
You manage a group of Team Leaders and want to ensure they receive development from day 1.
But you want to achieve this in a cost effective way
You manage a group of Team Leaders and want to ensure they receive development from day one.
And you want to achieve this in a cost effective way.
If you sign your team leaders up for VIP Academy Access they'll get:
QUARTERLY LIVE LEADERSHIP SESSIONS, 3 HOURS
Quarterly, action-packed virtual sessions designed to strengthen capability fast.
Includes a certificate on completion.
After two years of membership and completion, members are invited to an online Academy Graduation Celebration.
Comparative Value: £1.4k
MONTHLY LEADERSHIP MASTERY ONLINE COURSE MODULES
Practical deep-dives into leadership topics; available to watch on demand, complete with workbooks.
Comparative Value:1.6k
LEADERSHIP BLUEPRINT LIBRARY & SUPPORT
Weekly access to an award-winning trainer plus a resource hub with live mentoring/Q&As, templates, coaching prompts and time-saving tools; so leaders apply learning in real situations and you see real behaviour change.
Comparative Value:6k
What Academy Members Say
"I can't recommend the Academy enough."
“I can't recommend the training academy enough. There’s so much to pick up for people of all levels of experience.
The fact that Jacqui makes herself available for regular Q&A, and also is available for help outside of the topics in training is a testament to her commitment to helping people. You're a star. .”
Adam Caswell, Clubhouse Golf
"Jacqui Turner, What a revelation!"
“I'd be trying to find an online trainer who could offer the kind of learning experience that felt as effective safe friendly and positive, as in the room face to face training can. A bit of a stretch online as most will appreciate. However, I was fortunate enough to find Jacqui. The training is qualitative, informative, in-depth and clearly enhanced by her many years of experience as a coach and trainer. I cannot recommend Jacqui high for all team and training developments. A truly great find for us at a time when our business is growing and team are developing.”
Alan Goodman, Neon Arena Services
"I would definitely recommend Jacqui"
“We’ve been working with Jacqui Turner for a while, and it’s been such a great experience! I have found the sessions very useful and supportive!
Huge thanks to Jacqui, I would definitely recommend to anyone looking for that extra bit of support and inspiration”
Alice Milne, National Breakdown
Sign Up Your Team Leaders Today
OPTION
1
Community Membership
Daily Access to the Team Leader Academy Community to benefit from daily tips, resources and templates that can be instantly applied within their role. Weekly group mentoring support provided by Jacqui Turner, via zoom plus community support and advice from member peers. This option does not provide access to live training or online course modules.
Monthly Option
£21 per person, per month
Annual Option
£210 per person, per year (2 Months Free)
just 58p per day, per person
OPTION
2
Full VIP Academy Membership
Access to everything above, plus: Quarterly live training delivered by an award-winning leadership trainer, monthly online courses with workbooks, certificates for PDP files, a year-end leadership assessment, and a future development roadmap.
Investment
Choose one plan based on the total number of Team Leaders you want to enrol.
If you need more seats later, you’ll simply move up to the next plan that covers your new total.
Start Date
Immediate
Solo Seat
Single Team Leader
Monthly Option
£64.50 per month
Annual Option
£645 per year (2 Months Free)
just £1.77 per day
Team Plan
2-5 Team Leaders
Monthly Option
£239 per month
Annual Option
£2390 per year (2 Months Free)
up to 25% discount compared to Solo Seat - when all seats filled .
from £1.31 per day, per person.
Growth Plan
6-9 Team Leaders
Monthly Option
£319 per month
Annual Option
£3190 per year (2 Months Free)
up to 45% discount compared to Solo Seat - when all seats filled .
from 97p per day, per person.
Enterprise Plan
10+ Team Leaders
The Year 1 Completion Pack For VIP Academy Members
When your team leaders complete Year 1, both you and they receive a Completion Pack that documents their progress and the impact on the operation:
Certificate of Achievement – proof of skills mastered and programme completion.
Portfolio of Workbooks evidence of applied learning across core modules.
Before & After Leadership Assessment measurable growth across 10 key skills.
Time Impact Report hours freed up through better prioritisation, and decision making .
Team Leader Reflections - written insights on progress and the impact on their team.
Future Development Roadmap – clear next steps to keep progress going.
Designed to show visible progress — not just attendance.
I help Team Leaders feel less alone, more equipped and ready to make a difference!
Hey, I'm Jacqui Turner
Founder of Turner Corner Learning Solutions and known by many as The Customer Service Dancing Queen.
I'm a multi award winning Leadership and Service Excellence Trainer with 30 years of experience in customer service and leadership development, I’ve helped thousands of Leaders, globally, build confidence, raise standards and lead high performing teams.
I’ve trained and coached Team Leaders & Managers across many sectors, to move from overwhelm, to confident and capable leadership; the kind that improves performance, reduces firefighting, and creates teams people actually want to be part of.
I created the Turner Corner Leadership Academy so SMEs don’t have to choose between expensive external hires or promoting people and hoping for the best. It’s practical, cost-effective, and built around real day-to-day leadership situations; giving your team leaders the skills and support they need to succeed.
Frequently Asked Questions
Is this for new or experienced leaders?
Both! The Academy supports aspiring leaders, newly appointed team leaders, and leaders with a couple of years’ experience. New leaders build strong foundations fast; experienced leaders sharpen consistency, coaching and decision-making.
If we sign up to Community Access only, can we upgrade to VIP access?
Absolutely. You can choose to pay the difference in cost monthly or annually (based on your existing payment method).
Are the sessions live or recorded?
The quarterly 3-hour sessions are live and interactive; and will also be recorded for those who can’t attend. The monthly 1-hour masterclasses are recorded so your team leaders can watch them when it suits them.
What if they join and change their mind?
You’re protected.
Annual subscriptions: You can cancel anytime so it won’t renew after 12 months. Cancel within the first 30 days for a full refund (no quibbles), If you opted not to start with a free 30 day trial. After 30 days, no refunds on annual subscriptions.
Monthly subscriptions: cancel anytime to stop further payments.
I'm not sure if my team leaders will actually apply what they've learned. What can you do to help?
This isn’t a one-time course. Our training is designed with real-world application in mind, encouraging immediate implementation of new skills. Plus, we offer ongoing support to ensure that learning sticks and leaders continue to grow
We don't have the time for additional training. Will it fit around busy schedules?
Yes. The Academy is built for busy team leaders: bite-sized modules, on-demand content and practical tools they can use straight away. Live support is available, but flexibility is built in.
We've already invested in leadership training. How will this be of benefit?
What sets the Leadership Academy apart is its focus on engagement and long-term impact. Most training is a moment in time. The Academy is ongoing development that embeds habits through weekly support, practical tools and consistent reinforcement. It works brilliantly as both a step-up programme for new leaders and a cost-effective refresher for existing leaders.
© 2026 Turner Corner Learning Solutions. All rights reserved.
© 2025 Turner Corner Learning Solutions
All rights reserved.
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