Turner Corner Leadership Academy
Stronger Team Leaders. Stronger Insurance and Financial Services Teams
Trusted By Organisations Including
Insurance & Financial Services Leaders
Stop drowning in escalations and firefighting!
Free up time to focus on strategy & growth.
Develop stronger Team Leaders in around 30 minutes a month - with quarterly live training, ongoing support, practical workplace actions and measurable results.
"After completing Jacqui's Problem Solving Digital Course and 30 day Tracker I saw a 5% increase in sales and 18% uplift in objection handling compliance. Thank you so much Jacqui for all your support."
Realistic Improvements Over 3-12 months:
Within 3 months: 5 - 10% reduction in escalations and Up to 2 hours per week time back for Ops Leaders.
Within 6 months: 10-15% reduction in escalations, and 2-3 hours per week time back for Ops Leaders.
Within 12 months: Up to 10% increased staff retention, 15 - 25% reduced escalations, 4-6% Team Productivity Gains and 3 - 4 hours per week time back for Ops Leaders.
That's approx 3K worth of leadership capacity freed up + 16 days returned to the business annually (illustration based on Ops Leader salary of £50,000 and 2 hours of capacity returned per week). Time that can be reinvested into: Process improvements, Customer Outcomes & Growth Projects.
These are realistic ranges. Outcomes will depend on your organisation's starting point, Team Leader participation, Manager Support & The opportunity to apply the learning in the workplace.
Best Customer Service Training Provider
2026, 2025 & 2024
Central England Prestige Awards
Welsh Contact Centre Trainer of the Year
2014
In recognition of the impact of my Leadership Training at Tesco CEC
Turner Corner Leadership Academy
Practical Leadership Action Each Month. Measurable Improvement Over The Year!
Your Team Leaders may be technically capable — but are they equipped to lead?
When they lack confidence, structure or ongoing support:
Decisions are pushed upwards
Performance issues are left too long
Managers spend more time firefighting
Good people become frustrated and leave
Operating costs increase
Customers leave
The Turner Corner Leadership Academy gives Team Leaders practical leadership development they can apply during their normal working week, without adding another heavy programme to their workload, so you can run a leaner operation and focus on growth in 2026.
Case Studies
"Fewer Escalations, More Time Back."
Fewer Escalations. More Time Back.
One business owner was spending too much time being pulled into situations their senior team should have been handling.
After joining the Turner Corner Academy, their team grew in confidence and started taking more ownership of day-to-day issues.
The result?
Fewer situations landing back on the business owner’s desk, less hands-on firefighting, and more time to focus on moving the business forward.
Client words:
“It has been an extremely positive investment in my team’s progression, and has allowed me to take a step back, providing me with more time to concentrate on moving the business forward.”
" Less Upward Pressure."
This client needed team leaders who could make important people decisions with more confidence instead of hesitating or pushing issues upwards.
Through the Turner Corner Academy, their team took part in practical, relaxed leadership development that helped the learning stick in day-to-day management.
The feedback was clear:
Team leaders felt more confident making pivotal decisions affecting their direct reports.That means quicker decisions, stronger front-line leadership, and less pressure on senior managers to step in.
Client words:
“My team are feeling more confident making pivotal decisions which impact their direct reports. Well worth a look into.”
The Changes When Your Team Leaders Lead With Greater Confidence...
Traditional training often fails because there is no follow-up, workplace application or accountability.
The Leadership Academy builds all three into the year.
Traditional training often fails because there is no follow-up, workplace application or accountability.
The Leadership Academy builds all three into the year.
STRONGER DAY TO DAY OWNERSHIP
Your Team Leaders build the confidence to address performance, coach their people and make sound decisions without constantly looking upwards for answers.
The result: Fewer avoidable escalations and more issues resolved confidently at Team Leader level.
LOWER COSTS & BETTER VALUE FROM YOUR PEOPLE
Team Leaders apply practical leadership skills during their everyday work, helping to reduce the hidden costs caused by repeated problems, rework and senior managers repeatedly stepping in.
The result: More leadership capacity available for higher-value priorities, without increasing headcount.
HIGHER PRODUCTIVITY & CONSISTENT STANDARDS
Clearer expectations, regular coaching and earlier intervention help teams understand what good performance looks like and maintain it more consistently.
The result: Fewer performance issues left to drift and more reliable results across the team.
GREATER OPERATIONAL STABILITY
Capable, well-supported Team Leaders create calmer and more consistent teams, helping the operation become less dependent on senior leaders firefighting every issue.
The result: Improved retention, a better customer experience and a more stable foundation for growth
The future starts with one shift: JOIN OUR TURNER CORNER LEADERSHIP ACADEMY
See Whether The Academy Works For Your Team Leaders With a 30-Day Trial!
The future starts with one shift:
JOIN OUR TURNER CORNER LEADERSHIP ACADEMY
What Senior Leaders Have Noticed
"I would recommend this to other managers/business owners."
“My senior team have been members of the Turner Corner Academy for the past few months and over that time they have found the assistance and training provided within the sessions both developmental and helpful in the daily management of their teams. It has been an extremely positive investment in my teams progression and has allowed me to take a step back on some aspects and allow them to take control of situations; thus providing me with more time to concentrate on moving the business forward. I would recommend the Academy to other managers / business owners for their current or aspiring team leaders.”
Jonathan Hampshire, National Breakdown
"My team leaders are feeling more confident since joining the Academy"
“Since my team have been participating in courses run by Jacqui via her Team Leader Academy they have fed back to me that they are feeling more confident making pivotal decisions which impact their direct reports. The style of delivery for the training sessions is informal relaxed and informative. Well worth a look into..”
Alan Donaghy, Clubhouse Golf
"I always find Jacqui's training very thorough and helpful"
“National Breakdown has used Jacqui for training a few times over the years I have worked here and I am currently a member of TC Leadership Academy. I always find the training very thorough and useful. As part of the academy Jacqui is very keen to listen to areas we feel we need support and provide training material to fit our needs. Often the training received is something we can take back to our team and discuss which is really helpful.”
Ruth Kite, National Breakdown
Our Academy Is A Strong Fit If...
YOU HAVE Aspiring team leaders & Managers WHO WANT TO BUILD THEIR SKILLS & CONFIDENCE IN READINESS FOR THEIR PROMOTION
YOU HAVE newly appointed team leaders & Managers promoted for technical ability but have received limited leadership development.
you have experienced team leaders & Managers who would benefit from stronger foundations, greater consistency or renewed confidence.
You manage a group of Team Leaders and want to ensure they receive development from day 1.
But you want to achieve this in a cost effective way
You manage a group of Team Leaders and want to ensure they receive development from day one.
And you want to achieve this in a cost effective way.
A year-long leadership development programme requiring just 30 minutes of focused activity most months, plus quarterly live training and measurable workplace application:
QUARTERLY LIVE LEADERSHIP SESSIONS, 3 HOURS
Quarterly, action-packed virtual sessions designed to strengthen capability fast.
Includes a certificate upon completion, for their PDP.
MONTHLY LEADERSHIP MISSION
A 10 minute Digital Leadership Lesson - Apply 1 monthly action during normal team leader work, and record the results in an impact tracker.
MONTHLY LEADERSHIP CLINICS
Monthly drop in sessions where members bring one real leadership problem and walk away with specific actions that help them achieve desired outcomes.
In addition, your team leaders will be given a Monday Tip/Template/Resource to implement within their normal daily routine, with a Friday Reflection on its impact; as well as optional access to deeper Digital Courses (4 per year) and resources for members who want to enhance their skills even further.
Combined Comparative Value:£5100
How You Will See Whether The Academy Is Working
At the end of Year 1, you won’t simply receive attendance records. You’ll receive evidence showing what your Team Leaders applied, what changed and where they should develop next:
What Academy Members Say
"I can't recommend the Academy enough."
“I can't recommend the training academy enough. There’s so much to pick up for people of all levels of experience.
The fact that Jacqui makes herself available for regular Q&A, and also is available for help outside of the topics in training is a testament to her commitment to helping people. You're a star. .”
Adam Caswell, Clubhouse Golf
"Jacqui Turner, What a revelation!"
“I'd be trying to find an online trainer who could offer the kind of learning experience that felt as effective safe friendly and positive, as in the room face to face training can. A bit of a stretch online as most will appreciate. However, I was fortunate enough to find Jacqui. The training is qualitative, informative, in-depth and clearly enhanced by her many years of experience as a coach and trainer. I cannot recommend Jacqui high for all team and training developments. A truly great find for us at a time when our business is growing and team are developing.”
Alan Goodman, Neon Arena Services
"I would definitely recommend Jacqui"
“We’ve been working with Jacqui Turner for a while, and it’s been such a great experience! I have found the sessions very useful and supportive!
Huge thanks to Jacqui, I would definitely recommend to anyone looking for that extra bit of support and inspiration”
Alice Milne, National Breakdown
Sign Up Your Team Leaders Today
OPTIONS
Full VIP Academy Membership
Access to: Quarterly live training delivered by an award-winning leadership trainer, monthly Leadership Clinics & Digital Missions, optional deep dive digital courses with workbooks, certificates for PDP files, a monthly and year-end leadership assessment, and a future development roadmap.
Investment
Choose the most cost-effective option for the number of Team Leaders you want to enrol.
You can purchase individual Solo Seats or select a Team or Growth Plan when this offers better value.
For example, organisations enrolling fewer than five Team Leaders may find multiple Solo Seats more cost-effective, while the Team Plan offers the best value when all five seats are used.
If your team grows later, you can add further Solo Seats or move to the next plan.
Start Date
Immediate
Solo Seat
Single Team Leader Seat
Monthly Option
£64.50 per month
Annual Option
£645 per year (2 Months Free)
just £1.77 per day
Team Plan
5 Seat Team Plan
Monthly Option
£239 per month
Annual Option
£2390 per year (2 Months Free)
up to 25% discount compared to Solo Seat - when all seats filled .
from £1.31 per day, per person.
Growth Plan
9 Seat Team Plan
Monthly Option
£319 per month
Annual Option
£3190 per year (2 Months Free)
up to 45% discount compared to Solo Seat - when all seats filled .
from 97p per day, per person.
Enterprise Plan
10+ Seat Team Plan
I help SMEs build confident Team Leaders without relying on one-off training or constantly pulling senior managers back into the day-to-day.
Hey, I'm Jacqui Turner
Founder of Turner Corner Learning Solutions and known by many as The Customer Service Dancing Queen.
I'm a multi award winning Leadership and Service Excellence Trainer with 30 years of experience in customer service and leadership development and 20 years within insurance and financial services. I’ve helped thousands of Leaders, globally, build confidence, raise standards and lead high performing teams.
I’ve trained and coached Team Leaders & Managers across many sectors, to move from overwhelm, to confident and capable leadership; the kind that improves performance, reduces firefighting, and creates teams people actually want to be part of.
I created the Turner Corner Leadership Academy so insurance and finacial service SMEs don’t have to choose between expensive external hires or promoting people and hoping for the best. It’s practical, cost-effective, and built around real day-to-day leadership situations; giving your team leaders the skills and support they need to succeed.
Frequently Asked Questions
Is this for new or experienced leaders?
Both! The Academy supports aspiring leaders, newly appointed team leaders, and leaders with a couple of years’ experience. New leaders build strong foundations fast; experienced leaders sharpen consistency, coaching and decision-making.
How much time will our Team Leaders realistically need each month?
In most months, approximately 30 minutes:
10 minutes for the monthly Leadership Mission
2–3 minutes for the Monday action
2–3 minutes for the Friday reflection
Optional attendance at the monthly clinic
Quarterly live sessions require three protected hours. Deeper digital courses are optional.
What support is expected from the Team Leader’s manager?
We recommend a brief monthly check-in to discuss the action applied, what changed and where support is needed.
Are the sessions live or recorded?
The quarterly 3-hour sessions are live and interactive; and will also be recorded for those who can’t attend. The optional 1-hour digital courses are broken down into short modules, so your team leaders can watch them when they have availability.
What if they join and change their mind?
You’re protected.
Annual subscriptions: You can cancel anytime so it won’t renew after 12 months. Cancel within the first 30 days for a full refund (no quibbles), If you opted not to start with a free 30 day trial. After 30 days, no refunds on annual subscriptions.
Monthly subscriptions: cancel anytime to stop further payments.
I'm not sure if my team leaders will actually apply what they've learned. What can you do to help?
Our training is designed with real-world application in mind, encouraging immediate implementation of new skills. Plus, we offer ongoing support to ensure that learning sticks and leaders continue to grow. Monthly check ins with Ops Leaders can also be arranged to discuss team leader performance and support needed to keep them on track.
We don't have the time for additional training. Will it fit around busy schedules?
Yes. The Academy is built for busy team leaders: bite-sized modules, on-demand content and practical tools they can use straight away. Live support is available, but flexibility is built in.
We've already invested in leadership training. How will this be of benefit?
What sets the Leadership Academy apart is its focus on engagement and long-term impact. Most training is a moment in time. The Academy is ongoing development that embeds habits through weekly support, practical tools and consistent reinforcement. It works brilliantly as both a step-up programme for new leaders and a cost-effective refresher for existing leaders.
© 2026 Turner Corner Learning Solutions. All rights reserved.
© 2025 Turner Corner Learning Solutions
All rights reserved.
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