Tough Conversations Made Simple: 5 Adaptable Conversation Templates You'll Wish You Had Sooner!
Why Download This Guide?
Having tough conversations, is often one of the biggest challenges for team managers, as we often worry about what to say and fear the team member's reaction. When you download this guide, you will have immediate access to 5 ready made conversation templates, that you can adapt and apply to a variety of 'tough' conversations.
I've done the hard work, to make those conversations easier for you!
Having tough conversations, is often one of the biggest challenges for team managers, as we often worry about what to say and fear the team member's reaction. When you download this guide, you will have immediate access to 5 ready made conversation templates, that you can adapt and apply to a variety of 'tough' conversations.
I've done the hard work, to make those conversations easier for you!
Grab Your Free Guide Here
Conversation Templates Included:
What makes ABIDE so powerful?
No Performance Improvement: Use this template if you have a team member who isn't making positive changes, to improve performance, despite at least 2 coaching conversations. This script can be adapted, depending on the context.
Resistance to Change: Use this template if you have a team member who is responding negatively to a business change and may be negatively influencing team members. This script can be adapted, depending on the context.
Hygiene: Use this template if you have a team member who you've noticed has an unpleasant body odour, which is noticeable to yourself and/or colleagues. This script can be adapted, depending on the context.
Missed Deadlines: Use this template if you have a team member who has been missing deadlines recently, which has impacted projects and/or team performance. This script can be adapted, depending on the context.
Disruptive Behaviour: Use this template if you have a team member who has been disruptive, such as interrupting others in team meetings and having a negative impact on colleagues. This script can be adapted, depending on the context.
YOUR Author
Hey, I'm Jacqui Turner
Founder of Turner Corner Learning Solutions and known by many as The Customer Service Dancing Queen.
I'm a multi award winning Leadership & Service Excellence Trainer with 30 years of experience in customer service and leadership development. I’ve helped countless Leaders achieve their full potential and high team performance.
I’ve trained and coached Team Leaders & Managers across many sectors—to move from overwhelm, to confident and capable leaders who inspire their teams to achieve, high-performance.
My approach blends weekly support, live and recorded training sessions and practical tools that stick.
I help Team Leaders feel less alone, more equipped and ready to make a difference!
Best Customer Service Training Provider
2023-2024 / 2024-2025
Central England Prestige Awards
Welsh Contact Centre Trainer of the Year
2015
In recognition of the impact of my Leadership Training at Tesco CEC
Trusted Supplier of Training To
Trusted Supplier
of Training To
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What Clients Say
"We look forward to working with Jacqui again."
“Jacqui has been fantastic to work with and I would highly recommend. From initial discussions about our needs, all the way through to delivery, Jacqui was incredibly helpful, responsive to any questions and always very personable. The training delivery received fantastic feedback from everyone who attended and we look forward to working with her again ”
- Tammy Weatherley, Nucleus Financial
"A range of practical tools that can be immediately tested."
“I thought the session was great. Really engaging and interactive. Loved the breakout sessions and the way in which it was facilitated.
A range of practical tools which can be immediately tested to see what works for each of us and our leaders. Excellent session.
Really helpful, thanks. Great to get a different way of thinking when it comes to coaching.”
- Leaders at Sky Cardiff
"Jacqui made a real difference to our internal culture."
“Jacqui is a wonderfully engaging presenter, very easy to listen to and the course was just the right mix of theory & practical. It’s clear Jacqui is very passionate about what she does and that really shines through to all who are lucky enough to attend one of her sessions! – Thank you so much Jacqui.”
- Megan Lamont, Agria Pet Insurance
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© 2025 Turner Corner Learning Solutions All rights reserved.
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