De-Escalate. 3 Actions to Fewer Unnecessary Escalations
For Operations Managers
Strengthen Team Leader Decision Making and Ownership - Without micromanaging
Who will benefit from this on-demand training?
After training 100% of the team leaders I’ve worked with, said it’s clear: "The ABIDE model beats GROW, hands down"
If you want to achieve better outcomes from your 1:1s, grab my free guide today.
If you are an Operations Manager, who is currently spending up to 3 hours a day firefighting and dealing with escalations, and would like to free up time to focus on business growth and strategy, I can help
During this 20 minute training recording, I will share 3 specific actions you put into action immediately to reduce unnecessary escalations landing on your desk and see quick results.
Access The De-Escalate Training Here
What makes ABIDE so powerful?
YOUR Author
Hey, I'm Jacqui Turner
Founder of Turner Corner Learning Solutions and known by many as The Leadership Queen.
I'm a multi award winning Leadership & Service Excellence Trainer with 30 years of experience in customer service and leadership development. I’ve helped countless Leaders achieve their full potential and high team performance.
I’ve trained and coached Team Leaders & Managers across many sectors—to move from overwhelm, to confident and capable leaders who inspire their teams to achieve, high-performance.
My approach blends weekly support, live and recorded training sessions and practical tools that stick.
I help Team Leaders feel less alone, more equipped and ready to make a difference!
Best Customer Service Training Provider
2023-2024 / 2024-2025
Central England Prestige Awards
Welsh Contact Centre Trainer of the Year
2015
In recognition of the impact of my Leadership Training at Tesco CEC
Trusted Supplier of Training To
Trusted Supplier
of Training To
Access the De-Escalate Training Here
What Clients Say
"We look forward to working with Jacqui again."
“Jacqui has been fantastic to work with and I would highly recommend. From initial discussions about our needs, all the way through to delivery, Jacqui was incredibly helpful, responsive to any questions and always very personable. The training delivery received fantastic feedback from everyone who attended and we look forward to working with her again ”
- Tammy Weatherley, Nucleus Financial
"A range of practical tools that can be immediately tested."
“I thought the session was great. Really engaging and interactive. Loved the breakout sessions and the way in which it was facilitated.
A range of practical tools which can be immediately tested to see what works for each of us and our leaders. Excellent session.
Really helpful, thanks. Great to get a different way of thinking when it comes to coaching.”
- Leaders at Sky Cardiff
"Jacqui made a real difference to our internal culture."
“Jacqui is a wonderfully engaging presenter, very easy to listen to and the course was just the right mix of theory & practical. It’s clear Jacqui is very passionate about what she does and that really shines through to all who are lucky enough to attend one of her sessions! – Thank you so much Jacqui.”
- Megan Lamont, Agria Pet Insurance
Grab Your Free Training Here
© 2025 Turner Corner Learning Solutions
All rights reserved.
© 2025 Turner Corner Learning Solutions All rights reserved.
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